Shipping & Delivery Policy
Last updated: April 2026
This policy applies to all products and services offered on Simplegence (www.simplegence.com), operated by Simplegence (sole proprietorship, India).
1. Digital-Only Products — No Physical Shipping
Simplegence sells exclusively digital products. We do not sell or ship any physical goods. There is no physical shipping involved in any transaction on this website.
All products — including online courses, email-based learning courses, guides, and digital resources — are delivered electronically.
2. How Digital Products Are Delivered
Email-Based Drip Courses
Upon successful enrolment (free or paid), the first lesson is delivered to your registered email address within minutes. Subsequent lessons are sent automatically on a pre-set daily or weekly schedule directly to your inbox.
Please check your spam or promotions folder if you do not receive the first email within 30 minutes. Add hello@simplegence.com to your contacts to ensure reliable delivery.
Self-Paced Online Courses
Upon successful payment, your account is activated and course content becomes accessible immediately through your learner dashboard at www.simplegence.com/courses.
3. Delivery Timelines
| Product Type | Delivery Method | Delivery Time |
|---|---|---|
| Email Drip Course | Email to registered address | Within 30 minutes of enrolment |
| Self-Paced Course | Online platform access | Immediate upon payment confirmation |
4. Delivery Issues
If you do not receive access or your first course email within 48 hours of payment, please contact us at support@simplegence.com with your order details and we will resolve it promptly.
Common reasons for delayed delivery:
- Email delivered to spam or promotions folder
- Incorrect email address entered at checkout
- Temporary delay from the email service provider
5. Contact Us
For any questions about delivery, please contact us at:
support@simplegence.com
We aim to respond to all queries within 2 business days.
Version History
| Version | Date | Summary of Changes |
|---|---|---|
| 1.0 | April 2026 | Initial version published ahead of paid course launch. |